Support
Support
Use this page to understand what information helps resolve account, billing, safety, generated media, or route continuity questions.
Last updated: June 30, 2026
Account and billing
For billing questions, include the account email, payment provider, approximate payment time, and the plan or credit pack involved.
Do not send full card numbers, private keys, passwords, or unrelated identity documents.
Generated media
For image or scene issues, describe what was expected, what appeared instead, and whether a safety block or generation error was shown.
Generated media can vary by prompt, provider state, style settings, and safety filters.
Safety and route issues
For safety reports, include the character, scene, short description, and why the response looked unsafe or off-route.
For emergencies or real-world harm, contact local emergency services or a qualified professional. MyOshi cannot provide crisis support.